Frequently Asked Questions
Straight answers to the questions people ask before booking.
Do I need a GP referral?
No. You can self-refer. Most of our patients book themselves directly via the website or phone.
How long is a first appointment?
60 minutes. Time enough for a proper history, a thorough physical assessment, hands-on treatment if appropriate and a written plan.
What does it cost?
The current fee for each appointment type is shown in the live booking system before you confirm. We do not quote a price here because the booking page is the current source. If you are unsure which appointment to choose, call 01634 757123 before paying.
Do you take insurance?
Bluebell is recognised by Bupa, AXA, Vitality, WPA, Aviva and other UK insurers. Cover varies by policy, so contact your insurer first, ask whether a GP referral is required, and obtain an authorisation code. Also check your excess and session limit. If your policy requires you to pay and reclaim, ask us for an itemised receipt.
How many sessions will I need?
Most cases resolve in 2–4 sessions. We give you our honest estimate after the first session, not before.
Do you offer home visits?
Yes — domiciliary physiotherapy is available across Medway and most of Kent for patients who genuinely can't travel.
Where is the clinic?
Blue Bell Hill, Chatham (ME5). Free on-site parking, step-free access.
What are your opening hours?
The clinic is open Monday to Saturday, 8am to 8pm. Live availability is shown when you book.
Can I see a female clinician?
Yes — please mention when booking. A female clinician is available for women's health appointments and on request for any appointment.
Are you HCPC registered?
Yes — all our physiotherapists are HCPC-registered and CSP-member. Documentation available on request.
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Areas we cover