Terms & Conditions

Appointments and cancellations

We require 24 hours' notice for any cancellation or rescheduling. Late cancellations or no-shows are charged at the full session rate. We hold card details at the point of booking to enforce this fairly.

Fees and payment

Current fees are published on our booking page. Payment is taken after each appointment unless an insurer is invoiced directly. We accept card, contactless and bank transfer.

Insurance

We're recognised by major UK insurers. You're responsible for confirming your authorisation and any excess; we'll bill the insurer directly where possible.

Clinical scope

We're physiotherapists, not medical doctors. Where your presentation needs medical assessment or imaging, we'll refer you appropriately.

Complaints

Email info@bluebellphysio.co.uk in the first instance. Unresolved complaints can be escalated to the HCPC.